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Manage Your Complaint

Track a submitted formal complaint, open it in Docket 360, and see what happens while PRC staff review it.

Who can do this

The Tier 1 or Tier 2 user who submitted the complaint.

Open Your Complaint​

  1. On the Dashboard, click My Dockets.

    Dashboard side menu with My Dockets selected and the My Dockets grid

  2. Find your complaint. Its Docket Category is Formal Complaint, and its Docket # stays empty until PRC staff accept it. Click its Confirmation #.

    Columns
    • Confirmation #
    • View
    • Docket #
    • Docket Type
    • Docket Category
    • Docket Caption

    My Dockets grid with the formal complaint's Confirmation # link highlighted

The complaint opens in Docket 360 with the status New. The header shows the Confirmation #, the Company, the Submitted On date and the Filed By name. The Docket Caption is created for you, for example "IN THE MATTER OF THE FORMAL COMPLAINT OF [your name] AGAINST [company]".

Docket 360 for a new formal complaint showing the New status and the Docket Details tab

TabWhat it shows
Docket DetailsThe complaint information entered during submission, under Docket Information and Docket Dates & Milestones.
DocumentsThe documents filed in the complaint.
PartyComplainant, respondent and filer details.
Service NotificationAll users notified about this docket.

The Comments tab is added once the complaint is accepted as a docket. To return to the list, click Back at the top right.

Complaint Status​

StatusMeaning
NewComplaint received and awaiting review.
ActiveComplaint accepted and docket created.
RejectedComplaint denied. You receive the reason.

You receive an email when the status changes. Check your spam folder if you do not see these emails.

What Happens After Submission​

  1. You receive a Confirmation Number immediately, and a confirmation email is sent to your registered email address.
  2. The complaint appears in My Dockets with the status New.
  3. The complaint is routed to the appropriate PRC division. Staff review it for completeness and compliance, typically within 2-5 business days, and may request additional information.

If Your Complaint Is Accepted​

  • The status changes to Active and a formal docket number is assigned.
  • The complaint appears in All Active Dockets and becomes part of the public record.
  • You can file additional documents into the docket. See File Into Formal Complaint.
  • Monitor your dashboard and My Dockets for updates, respond to any requests for additional information, and follow the docket through the regulatory process.

If Your Complaint Is Rejected​

  • You receive an email with the rejection reason, and the status shows as Rejected on your dashboard.
  • Review the reason, correct the issues and submit a new complaint with the corrected information.

Common rejection reasons:

  • Missing required information.
  • Insufficient supporting documentation.
  • Information does not meet regulatory requirements.
  • The complaint does not fall under NMPRC jurisdiction.

Track Your Complaint​

WhereWhat you see
My DocketsStatus and details.
Email notificationsUpdates sent automatically.
Docket 360All docket information.
All Active DocketsThe docket in the public queue, once accepted.

Add More Documents​

After your complaint is accepted, you can add more documents:

  1. Go to My Dockets and find your complaint.
  2. Use File Into Formal Complaint to add the documents.

New documents appear in the Pleading Documents tab once accepted.

Need Help?​

  • Status questions: check your dashboard or see Get Help.
  • Rejections: review the rejection notice and see Troubleshooting.
  • Process questions: contact filing support through Get Help.
File Into Formal ComplaintMy DocketsTroubleshooting